Keep your Magento store patched, backed up and running
Most Magento break-ins hit stores that fell behind on patches. A care plan means someone who runs live Magento stores keeps yours up to date, watches for trouble and fixes things when they break, for a fixed monthly price.
Just need help once? Hourly help from £85
Essentials
Smaller stores that need to stay patched and safe.
£149 / month
- Adobe security patches applied, usually within 7 days of release
- Uptime and security monitoring
- Backups checked every month
- Monthly health and security report
- 1 hour of development or support time
- Email support, reply within 1 working day
Standard
Busy stores with extensions and regular changes.
£299 / month
- Everything in Essentials
- 3 hours of development or support time
- Magento patch releases included (for example 2.4.8-p2 to -p3)
- Third-party extensions kept up to date
- Monthly malware and file-change scan
Priority
Stores where downtime costs real money.
£499 / month
- Everything in Standard
- 6 hours of development or support time
- One Magento version upgrade a year included (for example 2.4.8 to 2.4.9)
- Your requests go to the front of the queue
- Quarterly review call: security, speed and plans
Just need help once?
Happy running your own store but stuck on something: an upgrade that won't finish, a checkout error, an extension that broke after an update? Book hourly help instead: buy the hours now, or tell me the problem first and I'll confirm I can fix it before you pay.
- Hours stay valid for 6 months, so you can use them across more than one problem.
- If a job will take longer than you've booked, I'll tell you and ask before going further.
- Same response time as the plans: a reply within one working day. Need regular help? A care plan works out cheaper.
1. Free health review
Tell me about your store. I'll look it over and send you a short, plain-English report of what needs attention, whether or not you sign up.
2. Agree a plan
We pick the plan that fits and fix anything urgent from the review first, so you start from a known, safe state.
3. Ongoing care
Patches, monitoring and backup checks every month, a report on what was done, and a person to email when something goes wrong.
Good to know
Who are the plans for?
Small and mid-sized stores on Magento Open Source 2.4. If you're on Adobe Commerce or an older version, get in touch anyway and I'll tell you honestly whether I can help.
How quickly will you respond?
Within one working day on every plan. Planned work, such as patching and upgrades, is scheduled outside your busiest trading hours. The plans don't include round-the-clock emergency cover.
What do the development hours cover?
Anything on your store: fixing a bug, a small change to a page, setting up an extension, or investigating something odd. Larger projects are quoted separately before any work starts.
Do I need to move my hosting?
No. Plans work with your existing hosting. I'll need SSH access to the server and an admin login, and a staging copy of the store is strongly recommended for testing updates before they go live. You never need to send me a password: here is how access works.
Who does the work?
Me, Stuart Hares. I've run Magento stores since 2009, build the extensions on this site, and patch and upgrade live stores myself, including cleaning up after my own store was hacked. Read what happened or more about me.
Book a free health review
Prefer to talk first? Tell me about your store or your problem. No obligation, same prices, and I'll reply within one working day.